Cita APA (7a ed.)

SCHONBERGER. (1991). Operations Management Improving Costumer Service Richard J Schonberger, Edward M. Knod, Jr. Irwin.

Cita Chicago Style (17a ed.)

SCHONBERGER. Operations Management Improving Costumer Service Richard J Schonberger, Edward M. Knod, Jr. Irwin, 1991.

Cita MLA (8a ed.)

SCHONBERGER. Operations Management Improving Costumer Service Richard J Schonberger, Edward M. Knod, Jr. Irwin, 1991.