STEBING, L. (1990). Quality Management In The Service Industry Lionel Stebbing. Ellis Horword.
Čikaški stil citiranja (17. izdanje)STEBING, Lionel. Quality Management In The Service Industry Lionel Stebbing. Ellis Horword, 1990.
MLA način citiranja (8. izdanje)STEBING, Lionel. Quality Management In The Service Industry Lionel Stebbing. Ellis Horword, 1990.
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