STEBING, L. (1990). Quality Management In The Service Industry Lionel Stebbing. Ellis Horword.
Chicago Style (17. basım) AtıfSTEBING, Lionel. Quality Management In The Service Industry Lionel Stebbing. Ellis Horword, 1990.
MLA (8th ed.) AtıfSTEBING, Lionel. Quality Management In The Service Industry Lionel Stebbing. Ellis Horword, 1990.
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