STEBBING, L. (1990). Quality Management In The Servise Industry Lionel Stebbing. Prentice-Hall.
Čikaški stil citiranja (17. izdanje)STEBBING, Lionel. Quality Management In The Servise Industry Lionel Stebbing. Prentice-Hall, 1990.
MLA način citiranja (8. izdanje)STEBBING, Lionel. Quality Management In The Servise Industry Lionel Stebbing. Prentice-Hall, 1990.
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