STEBBING, L. (1990). Quality Management Inthe Servise Industry Lionel Stebbing. Prentice-Hall.
Cita Chicago Style (17a ed.)STEBBING, Lionel. Quality Management Inthe Servise Industry Lionel Stebbing. Prentice-Hall, 1990.
Cita MLA (8a ed.)STEBBING, Lionel. Quality Management Inthe Servise Industry Lionel Stebbing. Prentice-Hall, 1990.
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