STEBBING, L. (1990). Quality Management Inthe Servise Industry Lionel Stebbing. Prentice-Hall.
Lua i Stíl Chicago (17ú heag.)STEBBING, Lionel. Quality Management Inthe Servise Industry Lionel Stebbing. Prentice-Hall, 1990.
Lua MLA (8ú heag.)STEBBING, Lionel. Quality Management Inthe Servise Industry Lionel Stebbing. Prentice-Hall, 1990.
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