Cita APA (7a ed.)

FITZSIMMONS, J. A. (1994). Service Management For Competitive Advantage. McGraw-Hill.

Cita Chicago Style (17a ed.)

FITZSIMMONS, James A. Service Management For Competitive Advantage. McGraw-Hill, 1994.

Cita MLA (8a ed.)

FITZSIMMONS, James A. Service Management For Competitive Advantage. McGraw-Hill, 1994.