APA aipamena

FITZSIMMONS, J. A. (1994). Service Management For Competitive Advantage. McGraw-Hill.

Chicago Style aipamena

FITZSIMMONS, James A. Service Management For Competitive Advantage. McGraw-Hill, 1994.

MLA aipamena

FITZSIMMONS, James A. Service Management For Competitive Advantage. McGraw-Hill, 1994.

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