FITZSIMMONS, J. A. (1994). Service Management For Competitive Advantage. McGraw-Hill.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रFITZSIMMONS, James A. Service Management For Competitive Advantage. McGraw-Hill, 1994.
एमएलए (8वां संस्करण) प्रशस्ति पत्रFITZSIMMONS, James A. Service Management For Competitive Advantage. McGraw-Hill, 1994.
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