FITZSIMMONS, J. A. (1994). Service Management For Competitive Advantage. McGraw-Hill.
Čikaški stil citiranja (17. izdanje)FITZSIMMONS, James A. Service Management For Competitive Advantage. McGraw-Hill, 1994.
MLA način citiranja (8. izdanje)FITZSIMMONS, James A. Service Management For Competitive Advantage. McGraw-Hill, 1994.
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