FITZSIMMONS, J. A. (1994). Service Management For Competitive Advantage. McGraw-Hill.
Chicagoスタイル(17版)引用形式FITZSIMMONS, James A. Service Management For Competitive Advantage. McGraw-Hill, 1994.
MLA(8版)引用形式FITZSIMMONS, James A. Service Management For Competitive Advantage. McGraw-Hill, 1994.
警告: この引用は必ずしも正確ではありません.