Cita APA (7a ed.)

SCHMENNER, R. W. (1995). Service Operation Management Roger W. Schmenner. Prentic Hall.

Cita Chicago Style (17a ed.)

SCHMENNER, Roger W. Service Operation Management Roger W. Schmenner. Prentic Hall, 1995.

Cita MLA (8a ed.)

SCHMENNER, Roger W. Service Operation Management Roger W. Schmenner. Prentic Hall, 1995.