SCHMENNER, R. W. (1995). Service Operation Management Roger W. Schmenner. Prentic Hall.
Čikaški stil citiranja (17. izdanje)SCHMENNER, Roger W. Service Operation Management Roger W. Schmenner. Prentic Hall, 1995.
MLA način citiranja (8. izdanje)SCHMENNER, Roger W. Service Operation Management Roger W. Schmenner. Prentic Hall, 1995.
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