SCHMENNER, R. W. (1995). Service Operation Management Roger W. Schmenner. Prentic Hall.
Stile di citazione ChicagoSCHMENNER, Roger W. Service Operation Management Roger W. Schmenner. Prentic Hall, 1995.
Citazione MLASCHMENNER, Roger W. Service Operation Management Roger W. Schmenner. Prentic Hall, 1995.
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