SCHMENNER, R. W. (1995). Service Operation Management Roger W. Schmenner. Prentic Hall.
Chicagoスタイル(17版)引用形式SCHMENNER, Roger W. Service Operation Management Roger W. Schmenner. Prentic Hall, 1995.
MLA(8版)引用形式SCHMENNER, Roger W. Service Operation Management Roger W. Schmenner. Prentic Hall, 1995.
警告: この引用は必ずしも正確ではありません.