Cita APA (7a ed.)

SCHMENNER, R. W. (1995). Service Operations Management. Prentice-Hall,Inc.

Cita Chicago Style (17a ed.)

SCHMENNER, Roger W. Service Operations Management. Prentice-Hall,Inc, 1995.

Cita MLA (8a ed.)

SCHMENNER, Roger W. Service Operations Management. Prentice-Hall,Inc, 1995.