Lua APA (7ú heag.)

SCHMENNER, R. W. (1995). Service Operations Management. Prentice-Hall,Inc.

Lua i Stíl Chicago (17ú heag.)

SCHMENNER, Roger W. Service Operations Management. Prentice-Hall,Inc, 1995.

Lua MLA (8ú heag.)

SCHMENNER, Roger W. Service Operations Management. Prentice-Hall,Inc, 1995.

Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.