SCHMENNER, R. W. (1995). Service Operations Management. Prentice-Hall,Inc.
Chicagoスタイル(17版)引用形式SCHMENNER, Roger W. Service Operations Management. Prentice-Hall,Inc, 1995.
MLA(8版)引用形式SCHMENNER, Roger W. Service Operations Management. Prentice-Hall,Inc, 1995.
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