SCHMENNER, R. W. (1995). Service Operations Management. Prentice-Hall,Inc.
Chicago Style (17. basım) AtıfSCHMENNER, Roger W. Service Operations Management. Prentice-Hall,Inc, 1995.
MLA (8th ed.) AtıfSCHMENNER, Roger W. Service Operations Management. Prentice-Hall,Inc, 1995.
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