Cita APA (7a ed.)

LOVELOCK, C. H. (1996). Services Marketing. Prentice-Hall.

Cita Chicago Style (17a ed.)

LOVELOCK, Christhopher H. Services Marketing. Prentice-Hall, 1996.

Cita MLA (8a ed.)

LOVELOCK, Christhopher H. Services Marketing. Prentice-Hall, 1996.