Cita APA (7a ed.)

PEPARD, J. (1997). The Essence Of Business Process Re-engineering / Joe Peppard & Philip Rowland; Diterjemahkan Oleh: Fandy Tjiptono. Andi.

Cita Chicago Style (17a ed.)

PEPARD, Joe. The Essence Of Business Process Re-engineering / Joe Peppard & Philip Rowland; Diterjemahkan Oleh: Fandy Tjiptono. Andi, 1997.

Cita MLA (8a ed.)

PEPARD, Joe. The Essence Of Business Process Re-engineering / Joe Peppard & Philip Rowland; Diterjemahkan Oleh: Fandy Tjiptono. Andi, 1997.