Lua APA (7ú heag.)

PEPARD, J. (1997). The Essence Of Business Process Re-engineering / Joe Peppard & Philip Rowland; Diterjemahkan Oleh: Fandy Tjiptono. Andi.

Lua i Stíl Chicago (17ú heag.)

PEPARD, Joe. The Essence Of Business Process Re-engineering / Joe Peppard & Philip Rowland; Diterjemahkan Oleh: Fandy Tjiptono. Andi, 1997.

Lua MLA (8ú heag.)

PEPARD, Joe. The Essence Of Business Process Re-engineering / Joe Peppard & Philip Rowland; Diterjemahkan Oleh: Fandy Tjiptono. Andi, 1997.

Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.