PEPARD, J. (1997). The Essence Of Business Process Re-engineering / Joe Peppard & Philip Rowland; Diterjemahkan Oleh: Fandy Tjiptono. Andi.
Čikaški stil citiranja (17. izdanje)PEPARD, Joe. The Essence Of Business Process Re-engineering / Joe Peppard & Philip Rowland; Diterjemahkan Oleh: Fandy Tjiptono. Andi, 1997.
MLA način citiranja (8. izdanje)PEPARD, Joe. The Essence Of Business Process Re-engineering / Joe Peppard & Philip Rowland; Diterjemahkan Oleh: Fandy Tjiptono. Andi, 1997.
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