BANK, J. (1992). The Essence Of Total Quality Management / John Bank. Prentice-Hall.
Chicago Style aipamenaBANK, John. The Essence Of Total Quality Management / John Bank. Prentice-Hall, 1992.
MLA aipamenaBANK, John. The Essence Of Total Quality Management / John Bank. Prentice-Hall, 1992.
Kontuz: berrikusi erreferentzia hauek erabili aurretik.