BANK, J. (1992). The Essence Of Total Quality Management / John Bank. Prentice-Hall.
Čikaški stil citiranja (17. izdanje)BANK, John. The Essence Of Total Quality Management / John Bank. Prentice-Hall, 1992.
MLA način citiranja (8. izdanje)BANK, John. The Essence Of Total Quality Management / John Bank. Prentice-Hall, 1992.
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