BANK, J. (1992). The Essence Of Total Quality Management / John Bank. Prentice-Hall.
Chicago Style (17. basım) AtıfBANK, John. The Essence Of Total Quality Management / John Bank. Prentice-Hall, 1992.
MLA (8th ed.) AtıfBANK, John. The Essence Of Total Quality Management / John Bank. Prentice-Hall, 1992.
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