BANK, J. (1992). The Essence Of Total Quality Management / John Bank, Series Editor: Adrian Buckley. Prentice-Hall.
Chicago-viite (17. p.)BANK, John. The Essence Of Total Quality Management / John Bank, Series Editor: Adrian Buckley. Prentice-Hall, 1992.
MLA-viite (8. p.)BANK, John. The Essence Of Total Quality Management / John Bank, Series Editor: Adrian Buckley. Prentice-Hall, 1992.
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