Cita APA (7a ed.)

BANK, J. (1992). The Essence Of Total Quality Management / John Bank, Series Editor: Adrian Buckley. Prentice-Hall.

Cita Chicago Style (17a ed.)

BANK, John. The Essence Of Total Quality Management / John Bank, Series Editor: Adrian Buckley. Prentice-Hall, 1992.

Cita MLA (8a ed.)

BANK, John. The Essence Of Total Quality Management / John Bank, Series Editor: Adrian Buckley. Prentice-Hall, 1992.