BANK, J. (1992). The Essence Of Total Quality Management / John Bank, Series Editor: Adrian Buckley. Prentice-Hall.
Chicago (17e ed.) BronvermeldingBANK, John. The Essence Of Total Quality Management / John Bank, Series Editor: Adrian Buckley. Prentice-Hall, 1992.
MLA (8e ed.) BronvermeldingBANK, John. The Essence Of Total Quality Management / John Bank, Series Editor: Adrian Buckley. Prentice-Hall, 1992.
Let op: Deze citaties zijn niet altijd 100% accuraat.