Ross, J. E. (1995). Total Quality Management: Text Cases And Reedings / Joel E. Ross. S.S. Mubaruk & Brothers.
Lua i Stíl Chicago (17ú heag.)Ross, Joel E. Total Quality Management: Text Cases And Reedings / Joel E. Ross. S.S. Mubaruk & Brothers, 1995.
Lua MLA (8ú heag.)Ross, Joel E. Total Quality Management: Text Cases And Reedings / Joel E. Ross. S.S. Mubaruk & Brothers, 1995.
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