Ross, J. E. (1995). Total Quality Management: Text Cases And Reedings / Joel E. Ross. S.S. Mubaruk & Brothers.
Čikaški stil citiranja (17. izdanje)Ross, Joel E. Total Quality Management: Text Cases And Reedings / Joel E. Ross. S.S. Mubaruk & Brothers, 1995.
MLA način citiranja (8. izdanje)Ross, Joel E. Total Quality Management: Text Cases And Reedings / Joel E. Ross. S.S. Mubaruk & Brothers, 1995.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.