Ross, J. E. (1995). Total Quality Management: Text Cases And Reedings / Joel E. Ross. S.S. Mubaruk & Brothers.
Chicago (17e ed.) BronvermeldingRoss, Joel E. Total Quality Management: Text Cases And Reedings / Joel E. Ross. S.S. Mubaruk & Brothers, 1995.
MLA (8e ed.) BronvermeldingRoss, Joel E. Total Quality Management: Text Cases And Reedings / Joel E. Ross. S.S. Mubaruk & Brothers, 1995.
Let op: Deze citaties zijn niet altijd 100% accuraat.