HRADESKY, J. L. (1995). Total Quality Management Handbook John L. Hradesky. McGraw-Hill.
Lua i Stíl Chicago (17ú heag.)HRADESKY, John L. Total Quality Management Handbook John L. Hradesky. McGraw-Hill, 1995.
Lua MLA (8ú heag.)HRADESKY, John L. Total Quality Management Handbook John L. Hradesky. McGraw-Hill, 1995.
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