Cita APA (7a ed.)

GITLOW, H. S. (1994). Total Quality Management In Action Howard S.gitlow, Shely J. Gitlow. PTR Prentice Hall.

Cita Chicago Style (17a ed.)

GITLOW, Howard S. Total Quality Management In Action Howard S.gitlow, Shely J. Gitlow. PTR Prentice Hall, 1994.

Cita MLA (8a ed.)

GITLOW, Howard S. Total Quality Management In Action Howard S.gitlow, Shely J. Gitlow. PTR Prentice Hall, 1994.