GITLOW, H. S. (1994). Total Quality Management In Action Howard S.gitlow, Shely J. Gitlow. PTR Prentice Hall.
Lua i Stíl Chicago (17ú heag.)GITLOW, Howard S. Total Quality Management In Action Howard S.gitlow, Shely J. Gitlow. PTR Prentice Hall, 1994.
Lua MLA (8ú heag.)GITLOW, Howard S. Total Quality Management In Action Howard S.gitlow, Shely J. Gitlow. PTR Prentice Hall, 1994.
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