Cita APA (7a ed.)

BROWN, S. A. (1992). Total Quality Service How Organizations Use It To Create Competitive Advantage Stanley A. Brown. Prentice - Hall.

Cita Chicago Style (17a ed.)

BROWN, Stanley A. Total Quality Service How Organizations Use It To Create Competitive Advantage Stanley A. Brown. Prentice - Hall, 1992.

Cita MLA (8a ed.)

BROWN, Stanley A. Total Quality Service How Organizations Use It To Create Competitive Advantage Stanley A. Brown. Prentice - Hall, 1992.