Style de citation APA (7e éd.)

BROWN, S. A. (1992). Total Quality Service How Organizations Use It To Create Competitive Advantage Stanley A. Brown. Prentice - Hall.

Style de citation Chicago (17e éd.)

BROWN, Stanley A. Total Quality Service How Organizations Use It To Create Competitive Advantage Stanley A. Brown. Prentice - Hall, 1992.

Style de citation MLA (8e éd.)

BROWN, Stanley A. Total Quality Service How Organizations Use It To Create Competitive Advantage Stanley A. Brown. Prentice - Hall, 1992.