BROWN, S. A. (1992). Total Quality Service How Organizations Use It To Create Competitive Advantage Stanley A. Brown. Prentice - Hall.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रBROWN, Stanley A. Total Quality Service How Organizations Use It To Create Competitive Advantage Stanley A. Brown. Prentice - Hall, 1992.
एमएलए (8वां संस्करण) प्रशस्ति पत्रBROWN, Stanley A. Total Quality Service How Organizations Use It To Create Competitive Advantage Stanley A. Brown. Prentice - Hall, 1992.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.