APA (7e ed.) Bronvermelding

BROWN, S. A. (1992). Total Quality Service How Organizations Use It To Create Competitive Advantage Stanley A. Brown. Prentice - Hall.

Chicago (17e ed.) Bronvermelding

BROWN, Stanley A. Total Quality Service How Organizations Use It To Create Competitive Advantage Stanley A. Brown. Prentice - Hall, 1992.

MLA (8e ed.) Bronvermelding

BROWN, Stanley A. Total Quality Service How Organizations Use It To Create Competitive Advantage Stanley A. Brown. Prentice - Hall, 1992.