APA引文

BROWN, S. A. (1992). Total Quality Service How Organizations Use It To Create Competitive Advantage Stanley A. Brown. Prentice - Hall.

Chicago Style (17th ed.) Citation

BROWN, Stanley A. Total Quality Service How Organizations Use It To Create Competitive Advantage Stanley A. Brown. Prentice - Hall, 1992.

MLA引文

BROWN, Stanley A. Total Quality Service How Organizations Use It To Create Competitive Advantage Stanley A. Brown. Prentice - Hall, 1992.