Zeithml, V. A. (1996). Service Marketing Valerie A. Zeithml. McGraw-Hill.
Chicago Style (17th ed.) CitationZeithml, Valerie A. Service Marketing Valerie A. Zeithml. McGraw-Hill, 1996.
Cita MLAZeithml, Valerie A. Service Marketing Valerie A. Zeithml. McGraw-Hill, 1996.
Atenció: Aquestes cites poden no estar 100% correctes.