Zeithml, V. A. (1996). Service Marketing Valerie A. Zeithml. McGraw-Hill.
Chicago Style aipamenaZeithml, Valerie A. Service Marketing Valerie A. Zeithml. McGraw-Hill, 1996.
MLA aipamenaZeithml, Valerie A. Service Marketing Valerie A. Zeithml. McGraw-Hill, 1996.
Kontuz: berrikusi erreferentzia hauek erabili aurretik.