Zeithml, V. A. (1996). Service Marketing Valerie A. Zeithml. McGraw-Hill.
Chicagoスタイル(17版)引用形式Zeithml, Valerie A. Service Marketing Valerie A. Zeithml. McGraw-Hill, 1996.
MLA(8版)引用形式Zeithml, Valerie A. Service Marketing Valerie A. Zeithml. McGraw-Hill, 1996.
警告: この引用は必ずしも正確ではありません.