Παραπομπή σε μορφή APA (7η εκδ.)

Hope, C. (1997). Service Operations Management Strategy, Design And Delivery Christine Hope, Allan Muhlemann. Prentice-Hall.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Hope, Christine. Service Operations Management Strategy, Design And Delivery Christine Hope, Allan Muhlemann. Prentice-Hall, 1997.

Παραπομπή σε μορφή MLA (8th εκδ.)

Hope, Christine. Service Operations Management Strategy, Design And Delivery Christine Hope, Allan Muhlemann. Prentice-Hall, 1997.