Hope, C. (1997). Service Operations Management Strategy, Design And Delivery Christine Hope, Allan Muhlemann. Prentice-Hall.
Chicago-viite (17. p.)Hope, Christine. Service Operations Management Strategy, Design And Delivery Christine Hope, Allan Muhlemann. Prentice-Hall, 1997.
MLA-viite (8. p.)Hope, Christine. Service Operations Management Strategy, Design And Delivery Christine Hope, Allan Muhlemann. Prentice-Hall, 1997.
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