Style de citation APA (7e éd.)

Hope, C. (1997). Service Operations Management Strategy, Design And Delivery Christine Hope, Allan Muhlemann. Prentice-Hall.

Style de citation Chicago (17e éd.)

Hope, Christine. Service Operations Management Strategy, Design And Delivery Christine Hope, Allan Muhlemann. Prentice-Hall, 1997.

Style de citation MLA (8e éd.)

Hope, Christine. Service Operations Management Strategy, Design And Delivery Christine Hope, Allan Muhlemann. Prentice-Hall, 1997.

Attention : ces citations peuvent ne pas être correctes à 100%.