Hope, C. (1997). Service Operations Management Strategy, Design And Delivery Christine Hope, Allan Muhlemann. Prentice-Hall.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रHope, Christine. Service Operations Management Strategy, Design And Delivery Christine Hope, Allan Muhlemann. Prentice-Hall, 1997.
एमएलए (8वां संस्करण) प्रशस्ति पत्रHope, Christine. Service Operations Management Strategy, Design And Delivery Christine Hope, Allan Muhlemann. Prentice-Hall, 1997.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.