TJIPTONO, F. (1995). Total Quality Management/fandy Tjiptono. Andi.
Chicago Style (17th ed.) CitationTJIPTONO, Fandy. Total Quality Management/fandy Tjiptono. Andi, 1995.
Cita MLATJIPTONO, Fandy. Total Quality Management/fandy Tjiptono. Andi, 1995.
Atenció: Aquestes cites poden no estar 100% correctes.