TJIPTONO, F. (1995). Total Quality Management/fandy Tjiptono. Andi.
Chicago Style (17th ed.) CitationTJIPTONO, Fandy. Total Quality Management/fandy Tjiptono. Andi, 1995.
MLA (8th ed.) CitationTJIPTONO, Fandy. Total Quality Management/fandy Tjiptono. Andi, 1995.
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