Hiebeler, R. (1998). Best Practices Building Your Business With Customer-focused Solutions Robert Hiebeler, Thomas B. Kelly, Charles Ketteman. Simon & Schuster.
Cita Chicago Style (17a ed.)Hiebeler, Robert. Best Practices Building Your Business With Customer-focused Solutions Robert Hiebeler, Thomas B. Kelly, Charles Ketteman. Simon & Schuster, 1998.
Cita MLA (8a ed.)Hiebeler, Robert. Best Practices Building Your Business With Customer-focused Solutions Robert Hiebeler, Thomas B. Kelly, Charles Ketteman. Simon & Schuster, 1998.
Precaución: Estas citas no son 100% exactas.